Look through the eyes of your customers
Organisations want to put the customer at the center of their business to connect and better engage their customers around their products and services. Customer Journey Mapping helps you recognize and acknowledge your customer as an important stakeholder at various levels of your organization. It gives your customers a voice in how you organize your business.
It’s a day full of eye-openers and inspiration. Using an actual case, we take you into the world of the customer, giving you new insights into what’s important from the customer perspective. With our customer journey mapping methodology and tools like the EarlyBridge Quadrant Model and the EarlyBridge Customer Engagement Model, we teach you how you can use Customer Journey Mapping to become more effective and customer-centric.
Participants learn how to analyse and understand the dynamics and choices that customers make in interacting with your business. And how you can design customer experiences to leverage your strengths and influence your customers in their channel behaviour to add value to your customer contact and increase customer loyalty.