In-company | Communication
You want employees to connect with customers, to create a bond and to realize more revenue from existing relationships. To deliver the right customer experience and to increase NPS and customer satisfaction in all channels. To handle customer contact quickly and efficiently, and to get to the real need behind the reason for the contact. How do you ensure that people have the right mindset and skills to realize your objectives?
Customers contact a company because they have specific needs. They look for a solution, for advice that will help them move forward. Employees are trained to apply the policies and processes designed to help the customer efficiently and effectively. This internal focus often leads to a laundry list of barriers for customers.
Communication training from EarlyBridge:
Get in touch to learn more about what makes our approach special:
Kathy van de Laar
+31 (0)6 – 2124 12 45
Experience the impact of our Communication Training!
Actively work on customer focus and communicate effectively for better results.
EarlyBridge develops and implements communication and customer centricity training courses anchored in the practical challenges and dilemmas of the day-to-day work environment; Recognizable and immediately applicable. You learn to connect with your customer and their needs, to understand them better so that you can link your solution and provide relevant advice. Bringing the interests of your customer together with the interests of your company is the ultimate success.
Fit for the future now!
We offer complete programs focused on mindset, skills, and behavior to support you and take your organization or team to the next level. In our communication training you learn to deal with the dynamics and challenges of your daily work environment and to work effectively on better performance. You learn to think and act from the perspective of the customer so that you can achieve better results. Bringing together the interests of the customer with the interests of your company. You are challenged to recognize and break out of your existing patterns and break through to new levels of performance. By anchoring new behavior in practice, you become “fit for the future”.
Value-based Selling for commercial success.
We live in a world where the range of products and services is seemingly endless. Customers are inundated with information and experience choice stress. By being distinctive and adding value where the customer needs it, you can increase your sales opportunities. One of your challenges as a sales professional is to identify the problems and needs of your customer. Understanding their needs even better than the customer self.
By understanding what drives your customer, you can distinguish yourself from your competitors. With value-based selling you link the value of your solution to the personal and business objectives of your customer, to perform better as a sales professional.
Distinctive customer experience makes the difference.
A differentiated experience is always people work. Insight into your customer, understanding their needs and having the skills to help your customer in the channel in which they contact you. Recognizing, acknowledging, and responding to the emotion and the content of the customer question to the satisfaction of your customer is top sport. You are only distinctive when your customer thinks you are.
You can make a difference with insight into the customer and their needs by really listening to your customer. With the “Distinctive Customer Experience” training you learn to work with the 5 building blocks for distinctive customer contact. With new skills and practical tools, you will be able to match your customer experience with the different customer types and to create a preference for your solution. With the aim of turning every contact into a distinctive customer experience.
Curious about the possibilities?
Are you interested in Communication programs and do you want to know what we can do for your organization?
Please feel free to contact us for free advice.