In-company | Customer Experience

In a customer centric organisation the customer is your “north star”.

As a customer experience professional you are continuously challenged to prove the value of CX for your organization. To engage the C-suite and your stakeholders and convert them into CX champions. To be their trusted advisor around all things ‘customer’.

A CX professional with impact requires a combination of mindset, knowledge, and skills to set the organization in motion around the customer for tangible and measurable CX results. Really putting the customer at the center of your business requires clear goals, focus, and commitment to move from an earn-to-invest approach – to CX as a guiding principle of your organization, commanding attention and budget.

Our customer experience programs are characterized by:

  • a strategic foundation based on the 6 disciplines of the Customer Experience Professionals Association (CXPA) and our own 5 building blocks for customer engagement.
  • a combination of learning and practicums to help you link your CX activities to the strategic ambitions and desired performance results of your organization.
  • insight into the CX eco-system and how to gain influence and take steps towards success.
  • a personalized plan for success for you and your team to move your ambitions forward.

Get in touch to learn more about what makes our CX-approach special:

Kathy van de Laar

+31 (0)6 – 2124 12 45

Experience our customer experience programs!

Working on a customer-centric organization requires purpose, focus and commitment at all levels of the organization.

Customer Experience at work

Companies want to put the customer first and mobilize the organization around the customer to achieve better business results. True customer centricity requires a clear goal, laser focus and shared commitment. Where to start? Where are you in your CX maturity? How can you align your activities with your company’s strategy, objectives, and performance goals? How can you develop your skills and those of your CX team? How can you show that CX is central to your organization’s success, in the short and long term?

A customer experience approach that gets you and your organization moving.

True customer centricity requires a clear goal, laser focus and shared commitment. We offer complete programs focused on mindset, skills, and behavior to support you in your challenge as a CX leader. Do you think big, start small and act intelligently? Or is a bold move needed to break out of old patterns and break through to a truly customer centric organization? In our customer experience and customer centricity programs, you learn to deal with the dynamics and challenges of your day-to-day business and to work towards fulfilling your ambition as a true CX leader for the future – now.

The ultimate experience is the Customer Centricity Leadership Challenge.

In the Leadership Challenge you are challenged to recognize and break through your existing patterns. By creating room for new perspectives, you can experiment and learn new ways to anchor your CX ambitions in practical, results-driven activities linked to your organization’s strategy.

You start with a three-day BOOST camp, a combination of physical and mental challenges to challenge your thinking, provide new insights and skills, and to develop your customer experience plan. At the end of the three-day course, you present your plan and pivot to putting it into practice.

For the next 12 months, you will work with your CX coach who will continue to challenge you to reflect and grow in your day-to-day work. An investment in yourself and your team. You and your team will continuously gain new insights into yourselves, your strengths, and how you can impact your business though true CX principles that work.

Themes

Curious about the possibilities?

Are you interested in customer experience programs and do you want to know what we can do for your organization?
Please feel free to contact us for free advice.

  • This field is for validation purposes and should be left unchanged.

We handle your personal data with care. Read more about it in our privacy policy

Menu