Self-service technology is becoming more and more common online and in stores. Companies see this development as a win-win situation.  They believe that customers are more satisfied with the self-service…

With customer journey mapping it is important to understand how customers experience their interactions with your company. Using a standard questionnaire and measuring Net Promoter Score and other customer metrics…

Training reinforcement is a valuable tool to ensure that new employee behaviours are anchored in the day-to-day working environment. Reinforcement ensures that training delivers the expected return on investment for…