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Change & Leadership

Change & Leadership

You have ambitions, your organization has to change, but you have no idea what steps to take to really get it done. With a mix of practical consulting and training, we will bring your entire organization – from employee to manager – in motion.

Roadmap ambition to performance

By using the EarlyBridge Quadrant Model we visualise the start and end points of a change-route to customer focus, higher sales, greater efficiency, higher NPS or whatever goal you want to achieve.

How we use this model

EarlyBridge_Quadrant_Model

Cultural change

We work together with your organization to develop programs to increase customer centricity and drive customer performance. We leverage the talent that exists within your own organization for the greatest chance of success.

We bring a balanced set of proven training programs that can be adapted especially for your organization. We specialize in sales, service, customer satisfaction, loyalty and customer centricity. Using the five building blocks of the Customer Engagement Model, we help you reshape your organizational culture. By mobilizing your employees, we help you to realize a truly customer-centric organization that thinks and acts with the customer in mind.

 

Leadership program

Managers are the crucial link in anchoring customer centricity in your company culture.

With our leadership programs, we enable your managers to embed your principles of customer centricity in your organization and its way of working. In addition, with support from a personal coach, your managers can take the right steps in their personal development to ensure success, both individually and as a team.

Quick scans

With Quick Scans we pinpoint the quick wins and must do’s necessary to align your business to the needs of your customers.

Through our Quick Scans you gain rapid insight into short-term improvements and opportunities. The scans identify potential cost savings that do not affect customer experience, customer satisfaction and loyalty.

 

Also check out Customer-centricity & Customer Experience

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